Support
Last updated: September 29, 2026
Contact
Questions, problems, ideas: [email protected]. We usually answer within a few days.
Privacy questions and data requests: [email protected].
When reporting a problem, please include your iPhone model, the iOS version and the Funkl-Go version (shown at the bottom of the Profile tab), and what you were doing when it happened.
Quick help
The app doesn't find the lamp
- Aim at the lamp, keep it in the middle of the picture and hold still for a few seconds. The lamp repeats its code every few seconds.
- Stay a few meters away. A lamp that is very close or very bright can be too much for the camera; a lamp that is far away gets weak.
- Only Funkl lamps blink the code. Other blinking lights don't work.
- Keep the lens clean and don't zoom unless the lamp is far away.
The ring fills, but nothing happens
The code has to be read twice in a row and then confirmed by the server. That takes an internet connection. Wait a moment or move the phone slightly and try again.
My Funkls, my account
- Signing in with Apple links your catches to you, so you can keep them on a new iPhone.
- You can export or delete all your data at any time: Delete or export your data.
Health and safety
Funkl lamps blink. Please read Health & Safety, especially if you are sensitive to flashing lights. Never play while driving or cycling.